Terms of Sales (TOS)
Last updated: March 25, 2026
These Terms & Conditions govern the relationship between
the client and Agence XPG regarding digital services,
SaaS solutions, CMS platforms, and related offerings.
Any order, subscription, or payment implies full acceptance.
1. Identification
Agence XPG
Address: Rue ME 37 x 26, Medina, Dakar, Senegal
Email: contact@xpgroup.online
2. Scope
Services include:
- web and app development
- SaaS solutions
- CMS platforms
- client support systems
- branding and design
- consulting
- third-party integrations
3. Acceptance
By using the services, the client agrees to these Terms.
4. Ordering Process
- request or signup
- analysis
- proposal or offer
- validation
- payment
- service activation
5. Pricing & Payment
- 50% standard deposit
- 70% for complex projects
- subscriptions for SaaS
Additional costs may apply (hosting, APIs, tools).
6. SaaS Access
Access is:
- non-transferable
- tied to active payment
- subject to suspension if unpaid
7. Source Files
Source files are:
- not included by default
- delivered after full payment
- optionally billed
8. Timeline & Refunds
- no refund after project start or service activation
- refund possible only before start
9. Delays & Suspension
Services may be suspended for:
- non-payment
- lack of client input
- abusive behavior
10. Revisions
Limited revisions included. Extra changes may be billed.
11. Marketing Use
Agence XPG may showcase work unless confidentiality is requested.
12. Priority Clients
Some clients may receive priority service.
13. Rush Fees
Urgent projects may incur additional fees.
14. No Refund Policy
Deposits are non-refundable once work begins.
15. Liability
Agence XPG is not liable for indirect damages or misuse.
16. Force Majeure
No liability for uncontrollable events.
17. Disputes
- amicable resolution first
- Dakar courts jurisdiction
18. Intellectual Property
Ownership remains until full payment.
19. Modifications
Terms may be updated anytime.
20. Contact
contact@xpgroup.online